Job Title: Technical Officer (Disrepair) North

Contract Type: Permanent

Salary: £38,766.54 (£42,684.28 is achieved after 12 months successful performance in the role)

Working Hours: 35 hours per week

Working Pattern: Monday – Friday, Hybrid

Location: Carlisle, (working geographical area covers Gateshead’s and Rochdale – so could be based in these areas)

The difference you will make as a Technical Officer

You will be responsible for ensuring effective delivery of legislative repair activity for all Group residential properties, ensuring projects are delivered on time, within budget and to the required standards, providing efficient and effective technical expertise, contract management, planning and administrative support as required. You will also support the Senior Technical Officer and Repairs Manager in providing a technical consultative service to Asset Services to ensure the Group continues to meet its regulatory and legislative responsibility in maintaining property in a sound and safe condition.

About you

We are looking for someone with 

• Thorough understanding of housing condition legislation, including disrepair and FFSSA
• Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. 
• Effective contract management skills.
• Experience of undertaking site visits including post inspections and identification of building defects. 

Role Profile

• Support the Senior Technical Officer in delivering a programme of repairs and structural works, including associated cost profiles, working with key stakeholders including residents and Asset Services colleagues to agree project delivery requirements.
• Undertake Housing Condition & Fitness For Human Habitation Act repair surveys for residential properties to assess defects and condition of works, both maintenance and structural, identifying the most efficient and cost effective solutions to ensure standards are maintained in terms of quality and compliance.
• Manage contractors throughout any works instructed, including day to day contract management services for works activity including commissioning appropriate work orders, including monitoring progress to completion, ensuring contract obligations are fulfilled in line with agreed performance frameworks, identifying under performance and escalating via agreed routes as required.
• Work alongside legal professionals in the preparation of evidence to be presented in court.
• Support the business in processing of Home Improvement requests, including site surveys and co-ordination of H&S information relevant requested works.
• Support the Insurance Manager and Senior Technical Officer on insurance related works such as fire / flood damaged properties, providing technical appraisal of the remedial works with loss adjusters.
• Provide robust backing information to ensure the authorisation of payments in line with the Group’s financial controls, contributing to the development and review of relevant budgets including processing payments for approved contracted works, ensuring Asset Management expenditure is robustly managed in line with annual budgets.
• Maintain accurate records, using appropriate systems and databases, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required.
• Manage enquiries relating to works effectively from both internal and external stakeholder,
• providing clear, supportive and accurate advice or signposting as appropriate and escalating complaints and complex queries via the appropriate channels to ensure effective resolution.
• Manage internal and external stakeholders effectively, including close liaison with tenants, managing their expectations and ensuring convenient and high caliber customer service throughout any programmes of works.
• Contribute to the continuous improvement of processes and procedures.
• Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements
• Ensure that all GDPR requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
• Ensure internal business processes are followed in line with the Group’s policy, procedures and statutory requirements.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.

Please apply or get in touch:

nathan.chesworth@buildrec.com / 07825 506 380

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.