Resident Liaison Officer (RLO)

Medway, Kent (with travel across Kent, must have a driving licence)
£20.00 per hour (Temporary) OR £31,000 per annum (Permanent)
Immediate Start Available

We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a leading Social Housing Contractor delivering roofing and Solar PV installation programmes across Medway and the wider Kent region.

This is an excellent opportunity to join a growing team on a long-term programme of works, with both temporary and permanent opportunities available for the right candidate.

Key Responsibilities

• Act as the main point of contact between residents and the site team throughout the duration of roofing and Solar PV works.

• Build and maintain positive relationships with tenants, leaseholders and client representatives.

• Carry out resident consultations prior to works commencing.

• Arrange appointments and access to properties where required.

• Keep residents informed of programme dates, progress updates and any changes to scheduled works.

• Handle resident queries, concerns and complaints professionally and efficiently.

• Produce and distribute resident communication materials, including letters and newsletters.

• Conduct satisfaction surveys and gather customer feedback.

• Work closely with Site Managers and Contract Managers to ensure a high level of customer service is maintained throughout the project.

• Maintain accurate records and reports using internal systems.

Candidate Requirements

• Previous experience working as a Resident Liaison Officer within Social Housing, Planned Maintenance or Retrofit programmes.

• Experience working on roofing, external refurbishment, decarbonisation, retrofit or Solar PV projects would be highly advantageous.

• Excellent communication and customer service skills.

• Strong organisational and administration skills.

• Ability to manage challenging situations and resolve complaints effectively.

• Full UK Driving Licence and willingness to travel across Kent.

• IT literate with experience using Microsoft Office packages.

What’s on Offer

• Immediate start available.

• Temporary (£20.00 per hour) or Permanent (£31,000 per annum) employment options.

• Opportunity to work with a reputable Social Housing Contractor.

• Long-term programme of roofing and Solar PV works.

• Supportive team environment and opportunities for career progression.

If you are an experienced Resident Liaison Officer looking for your next opportunity, we’d like to hear from you.