We are currently seeking an experienced Resident Liaison Officer to join a busy site team in Tamworth, supporting a kitchen replacement programme within a residential setting.

This is a fantastic opportunity for someone who thrives in a customer-facing role and can confidently manage resident relationships throughout planned works.

Key Responsibilities:

• Act as the main point of contact between residents and the site team
• Keep residents fully informed before, during, and after works
• Manage appointments and coordinate access for kitchen installations
• Handle resident queries, concerns, and complaints in a professional manner
• Carry out pre-works and post-works visits
• Ensure all communication is clear, timely, and documented
• Support site management to ensure minimal disruption to residents

Requirements:

• Previous experience working as a Resident Liaison Officer (ideally within social housing or planned works)
• Strong communication and interpersonal skills
• Ability to manage challenging situations with empathy and professionalism
• Well-organised with good administrative skills
• Confident working on-site and liaising with multiple stakeholders

What’s on Offer:

• Immediate start available
• £19.05per hour
• Short term contract with high possibility of extension
• Opportunity to work on a well-structured kitchen programme