Job Title: Resident Liaison Officer (Freelance Contract)
Location: Enfield (Social Housing Project)
Rate: £18.50 per hour
Contract: 3 Months (with option to go permanent)

About the Role

We are currently seeking an experienced Resident Liaison Officer (RLO) to join a social housing refurbishment project based in Enfield. This is a freelance contract position offering £18.50 per hour for an initial 3-month period, with a strong opportunity to transition into a permanent role.

This is a key position acting as the main point of contact between residents, site teams, and the client, ensuring clear communication and a smooth delivery of works within occupied properties.

Key Responsibilities

• Act as the primary liaison between residents and the site team
• Provide clear communication regarding planned works, schedules, and access requirements
• Arrange and attend resident consultation meetings
• Manage and resolve resident queries and complaints professionally and efficiently
• Support vulnerable residents and ensure safeguarding procedures are followed
• Maintain accurate records of all resident interactions
• Work closely with site managers and project teams to ensure minimal disruption
• Carry out pre-start visits and post-work satisfaction surveys

Requirements

• Previous experience as a Resident Liaison Officer within social housing or refurbishment projects
• Strong communication and interpersonal skills
• Ability to manage difficult situations calmly and professionally
• Good administrative and IT skills
• Organised, proactive, and able to work independently
• Full UK driving licence (preferred)

What’s on Offer

• £18.50 per hour
• 3-month freelance contract
• Strong opportunity to go permanent
• Immediate start available
• Opportunity to work on a well-established social housing scheme

If you are an experienced RLO looking for your next contract opportunity with long-term prospects, we would love to hear from you.