• Provide strategic leadership and drive operational excellence in the delivery of FM services.

• Lead client and contract management by building strong relationships with senior decision-makers, developing workplace strategies, and supporting FM revenue growth. A hands-on approach is required.

• Act as FM lead for designated key clients.

• Negotiate contracts and SLAs with senior guidance and oversee delivery of best-in-class services.

• Ensure effective mobilisation of new contracts.

• Engage with contractors and sub-contractors to ensure harmonious and efficient service delivery.

• Establish a clear management structure for FM operations delivery, aligned with a solid business plan reflecting operational needs.

• Support senior leadership in developing and implementing a business plan for Occupier FM services.

• Ensure sound financial performance of individual client contracts and overall team operations, liaising with finance teams as needed.

• Provide effective line management and leadership of the team, inspiring and empowering staff, and supporting personal growth.

• Ensure staff comply with relevant policies, procedures, and training, leading by example.

• Ensure staff have access to appropriate IT systems and equipment for their roles.

• Maintain effective health, safety, and environmental operations across all teams.

Other Tasks and Responsibilities

• Participate in relevant operations boards to support governance of FM services.

• Attend pitches for new business and support business development initiatives for Occupier FM.

• Collaborate with colleagues to identify opportunities for cross-border or client contracts, establishing a network of contractors to support potential business.

• Perform additional duties as reasonably required.

Skills, Knowledge, and ExperienceMinimum Requirements

• 9 years’ experience in a senior role delivering profitable FM Occupier services.

• Proven experience in workplace FM strategies, change management, and service development.

• Experience leading strategic analysis and proposition development to win and maintain significant contracts.

• Strong customer service ethos.

• Excellent financial management, including proven P&L experience.

• Exceptional communication, interpersonal, and influencing skills.

• Demonstrable leadership experience, with a track record of developing and managing teams.

• Ability and willingness to act under delegated authority and lead by example.

• IT literate with strong written and oral reporting skills.

• Motivated to help build a sustainable and significant business stream.

• Understanding of the wider commercial context in FM operations.

Desirable

• Degree or professional qualification in a relevant area (FM, Property, Engineering, Hospitality).

• Health and Safety qualification/certification (e.g., NEBOSH).

• Experience working for a major contractor or FM consultancy.

• Cross-border working experience.

Location: London – mandatory 4 days on site, 1 day remote.