Job Title: Contract Support Administrator
Contract: Permanent
Salary: £34,000 per annum
Location: Heathrow Office 
Working pattern: Hybrid – 3 days office / 2 days WFH
Reporting to: Admin Manager / Contract Manager

About the role
We are looking for a proactive and organised Contract Support Administrator to provide high-quality administrative support within a fast-paced Facilities Management environment, supporting operational delivery and compliance.

Key responsibilities

• Manage compliance and reactive job administration for assigned buildings

• Monitor and schedule PPMs, ensuring SLAs and KPIs are achieved

• Produce weekly and monthly compliance and performance reports

• Book engineers and specialist subcontractors and confirm attendance

• Ensure RAMS, statutory certification and subcontractor compliance documentation are in place

• Manage reactive jobs, shared inboxes and customer portals within SLA

• Keep systems updated and customers informed through to job completion

• Prepare quotations, place orders and support extra works and projects

• Manage WIP and liaise with the finance team

• Attend customer meetings when required

About you

• Previous FM administration experience

• Good understanding of finance and WIP

• Highly organised with excellent attention to detail

• Strong communication skills

• Able to prioritise, work independently and take ownership of tasks