Tenancy Officer

Location: Brixton (local area)
Salary: £32,000 per annum
Working Hours: Monday to Friday, 8:00am – 5:00pm
Contract: Full-time
Sector: Local Authority / Housing Services

A large local authority is seeking a proactive and committed Tenancy Officer to join its Housing Management team, working across the Brixton area. This is a frontline role focused on supporting residents, sustaining tenancies, and ensuring safe, well-managed communities.

Key Responsibilities

• Manage a patch of council tenancies, acting as the main point of contact for residents

• Deliver a high-quality, customer-focused housing management service

• Support tenants to sustain their tenancies, including early intervention in cases of rent arrears, anti-social behaviour, and breaches of tenancy

• Investigate and manage reports of anti-social behaviour in line with legislation and council policies

• Carry out estate inspections and tenancy visits to ensure properties and communal areas are well maintained

• Work closely with internal teams and external partners to resolve housing-related issues

• Ensure accurate record keeping and case management using housing management systems

Skills & Experience Required

• Experience working in a housing management or tenancy-related role, ideally within a local authority or housing association

• Strong knowledge of tenancy management, housing legislation, and best practice

• Excellent communication and interpersonal skills, with the ability to engage effectively with residents

• Ability to manage a varied caseload and work independently in the community

• Strong problem-solving skills and a proactive approach to casework

• Confident IT skills and experience using housing management systems

What’s on Offer

• Salary of £32,000 per annum

• Full-time hours: Monday to Friday, 8:00am – 5:00pm

• Opportunity to work with a large, established local authority

• A role making a real difference to local communities

• Supportive team environment with opportunities for development

• Competitive local authority benefits package