Planning & Customer Services Manager

Location: Finsbury Park
Sector: Maintenance / Property Services

Our client, a well-established organisation within the maintenance sector, is seeking an experienced Planning & Customer Services Manager to join their team based in Finsbury Park. This is a key leadership role, responsible for driving service excellence, team performance, and customer satisfaction.

Key Responsibilities

• Develop and maintain excellent customer relationships, ensuring a consistently high standard of service

• Manage customer complaints effectively, identifying patterns and trends, and leading service improvements

• Lead and manage a team of planners and administrators to maximise productivity, efficiency, and effectiveness

• Ensure the team adheres to all company policies, procedures, and compliance requirements

• Support the Contract Lead in delivering a quality, customer-focused, profitable, and safe service

• Monitor performance metrics and implement improvements where required

Skills & Experience Required

• Proven experience managing a scheduling and/or administrative team within the maintenance or property services sector

• Strong people management skills with the ability to motivate, develop, and lead a team

• Advanced Microsoft Excel skills and confidence working with data and reports

• Excellent communication skills, both written and verbal

• A customer-focused mindset with a commitment to delivering high-quality service

• Strong organisational and problem-solving abilities

What’s on Offer

• A permanent opportunity within a growing and stable organisation

• A collaborative and supportive working environment

• The chance to play a pivotal role in shaping service delivery and team performance

If you are a driven manager with a passion for customer service and team leadership, we’d love to hear from you.