Repairs Team Leader – Social Housing

Location: Crawley
Salary: £32,000 per annum
Contract Type: Full-time, Permanent

Overview

We are seeking an experienced and motivated Repairs Team Leader to oversee day-to-day operational delivery within our social housing repairs service in Crawley. You will manage a team of operatives and administrators, ensuring repairs are completed efficiently, safely, and to a high standard, while delivering an excellent experience for residents.

Key Responsibilities:

• Lead, support and motivate a team of repairs operatives and coordinators to achieve performance targets.

• Oversee daily repair allocations, scheduling, productivity and quality of work.

• Monitor KPIs including first-time fix rates, completion times, customer satisfaction, and compliance.

• Carry out regular audits of repairs, ensuring all work meets contractual and regulatory standards.

• Act as the point of escalation for complex or urgent repair issues.

• Work closely with planners, supervisors, subcontractors and client representatives to maintain smooth service delivery.

• Ensure health & safety procedures, safeguarding responsibilities, and compliance obligations are consistently upheld.

• Support continuous improvement initiatives across the contract.

• Contribute to reporting, team meetings, and performance reviews.

 Requirements:

• Experience in social housing repairs or property maintenance (essential).

• Proven ability to lead or supervise teams in a fast-paced environment.

• Strong knowledge of repairs processes, trade skills, and housing compliance.

• Excellent communication, organisational and problem-solving skills.

• Confident in using repairs management systems and Microsoft Office.

 What We Offer: 

• £32,000 annual salary

• Supportive team environment with opportunities for progression

• Training and development relevant to the role