Job Title (Possible): Repairs Planner / Repairs Scheduler 
Location: Teddington, TW11
Salary: Day rate to be discussed depending on experience
Contract: Temp to perm

Hybrid working.

Role Purpose:

• Manage and coordinate repairs service from first customer contact through to job completion.

• Schedule and allocate routine, planned, and emergency maintenance / repair tasks (internal or via contractors/technicians).

• Act as the main point of contact for tenants/residents raising repair requests; manage communications, appointments, and updates. 

• Monitor cases through to resolution, including tracking of job status, follow-ups for complex or long-term repairs, liaising with surveyors or technical teams for escalated cases. 

• Work with internal teams, repairs/maintenance technicians (e.g. carpenters, trades), subcontractors, suppliers – ensuring jobs are scheduled, materials procured, and compliance with safety/regulations is maintained. 

• Maintain accurate digital records / case management in companies systems

Key Responsibilities / Duties:

• Take initial repair requests from tenants (via phone, online, email) and log them in the system.

• Prioritise and categorise requests (routine, urgent, emergency, planned works, communal works).

• Liaise with tenants/residents to arrange appointment slots (AM/PM), confirm access, and follow up on cancellations or rescheduling requests.

• Allocate jobs to technicians, internal teams or external contractors based on trade type, availability, location and priority.

• Monitor progress of works, chase outstanding or complex repairs, coordinate with technical/contractor teams for follow-ups, decants, re-visits if required 

• Handle associated administration: purchase orders, materials, supplier coordination, documentation (job sheets, compliance certificates, sign-offs).

• Maintain and update digital records and CRM / repair-management software.

Skills / Attributes Desired:

• Experience in property maintenance, social housing, repairs coordination or a similar role with reactive/planned maintenance. 

• Strong customer service skills, communication, interpersonal skills, ability to manage a high volume of cases.

• Organisational and time-management skills: scheduling, prioritising tasks, ability to handle emergencies and dynamic workloads. (Inferred from role scope.)

• Competence in using digital systems / CRM / repairs-management software, good IT skills, ability to maintain accurate records. 

• Ability to liaise professionally with tenants/residents, contractors, internal teams, suppliers.

  Please apply or call Leah Seber at Build Recruitment