Repairs Administrator

Location: PO13 9RX
Type: Temporary to Permanent, Full-time, Office-based
Hours: 8:00am – 5:00pm
Salary: Equivalent to £26,500 per annum (paid hourly/weekly during temporary period)

 About the Role

We are looking for a proactive and well-organised Repairs Administrator to join our team supporting an MOD housing contract. This role plays a vital part in the successful delivery of housing repairs and maintenance services, ensuring works are coordinated efficiently and completed to a high standard.

This is a temporary-to-permanent position. You will initially be employed on a weekly temp payroll before transferring into a permanent post.

 Key ResponsibilitiesLiaising with Engineers, Residents, and Clients

• Serve as the primary point of contact for residents, engineers, and clients.

• Coordinate repairs, arrange appointments, and ensure all parties remain fully informed.

• Handle queries and concerns regarding repair progress, updates, and scheduling.

System Updates & Record Management

• Accurately log all repair requests, updates, progress notes, and completed works.

• Track outstanding issues and ensure they are driven to resolution.

• Maintain detailed records of communications, parts orders, and actions taken.

Ordering Parts & Materials

• Identify required components and place orders promptly to prevent delays.

• Manage deliveries, ensure correct allocation of materials, and maintain stock levels.

• Liaise with suppliers and contractors to keep inventory organised.

Customer Service & Communication

• Provide clear and timely updates to residents on repair progress or any changes.

• Resolve concerns professionally and ensure residents feel supported throughout the process.

• Deliver excellent customer service with a focus on efficiency and satisfaction.

General Administration

• Support the repairs team with scheduling and prioritising urgent cases.

• Assist with reporting on performance against Service Level Agreements (SLAs).

• Provide wide-ranging administrative support to the MOD housing contract team.

 Key Skills & Attributes

• Proven administrative experience, ideally within property, housing, or maintenance sectors.

• Experience planning repair works or managing engineer diaries.

• Excellent attention to detail and ability to manage multiple tasks simultaneously.

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