Job Title: Helpdesk Administrator
Location: Enfield (Hybrid Opportunity After Initial Period)
Hours: Monday – Friday, 8:00 AM – 5:00 PM
Pay Rate: £16.22 per hour (Umbrella)

About the Role:

We are currently seeking a proactive and highly organised Helpdesk Administrator to join a busy and fast-paced team based in Enfield. This is a temp-to-perm opportunity for the right candidate, with the potential for hybrid working after a couple of months.

You will play a key role in supporting the operational team, coordinating work orders, liaising with clients, subcontractors and operatives, and ensuring the smooth running of daily schedules and reporting.

Key Responsibilities:

• Raise and allocate work orders from client phone calls and emails using internal systems

• Work closely with Contract Managers/Supervisors to allocate daily and emergency works

• Book appointments with sites and subcontractors using internal  systems

• Process operative timesheets, update spreadsheets and ensure accurate records for payroll

• File and maintain job documentation including photos and supporting paperwork

• Daily updates of WIP reports and internal trackers to minimise outstanding jobs

• Handle client queries and recalls across multiple contracts professionally

• Maintain lone working records and carry out regular welfare calls to operatives

• Ensure compliance and document accuracy – including RAMS, job sheets, materials used

• Upload documents to client systems to support invoicing and contract compliance

• Support administrative duties as requested by managers and senior leadership

• Keep client portals updated with job progress and documentation

Requirements:

• Previous experience in a coordinator or administrative role, ideally within maintenance, construction or facilities

• Excellent organisational skills and attention to detail

• Strong communication skills and confidence in dealing with clients, operatives, and management

• Proficient in MS Office and ability to pick up internal systems quickly

• Comfortable working in a fast-paced, high-volume environment

Ready to apply?
If you’re an experienced coordinator or administrator looking for your next opportunity in a dynamic and rewarding environment, apply now with your CV or call Leah Seber at Build Recruitment