Call Handler – Housing Association Repairs
Walton-on-Thames
Monday to Friday, 8:00am – 5:00pm
16.12 per hour (Umbrella PAYE)

We are currently seeking an experienced Call Handler to join a Housing Association based in Walton-on-Thames. This is a key role in supporting residents by handling repair requests and providing excellent customer service.

Role Responsibilities:

• Act as the first point of contact for tenants regarding housing repairs and maintenance issues.

• Log repair requests accurately and schedule appointments with contractors.

• Provide updates to residents on progress and ensure service levels are met.

• Handle general enquiries with professionalism and empathy.

• Work closely with internal teams to resolve issues efficiently.

Requirements:

• Previous call handling or customer service experience (preferably within housing, facilities, or repairs).

• Strong communication skills with the ability to remain calm under pressure.

• Good IT skills and ability to use housing/repairs management systems.

• A proactive and problem-solving approach.

Offer:

• £16.12 per hour (Umbrella PAYE).

• Full-time, Monday to Friday (8am–5pm).

• Immediate start available.

• Friendly and supportive team environment.