Resident Liaison Officer – Norfolk

£30,000-£33,000 company car

We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned maintenance/refurbishment project the Norfolk area. Based on site in Norfolk you will be a vital link between the site team, residents, and clients. You will be working on a planned refurbishment project so knowledge of this will be useful.

Key Responsibilities:

• Booking appointments and managing schedules.
• Handling resident complaints and issues with professionalism and efficiency.
• Maintaining property records and conducting validation and customer satisfaction surveys.
• Facilitating communication between all stakeholders for a seamless project experience.
• Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.

Requirements:

• Previous experience working on planned maintenance projects as a Resident Liaison Officer (RLO) is essential. 12 months
• Exceptional communication skills and ability to work collaboratively.
• IT proficiency and adaptability to on-site operations.
• Ability to work independently and as part of a team.
• Strong interpersonal skills and a proactive attitude.
• Ambitious, innovative, and self motivated
• Must have driving licence 

If you meet the criteria above please apply for the job or contact Lucy Van der Gucht at Build Recruitment 07879715700, or email lucy.vandergucht@buildrec.com for more information.