Contracts Administrator – Building Services Sector

Location: Royal Tunbridge Wells

Salary: £30k-£32k

About Our Client
Our client is a leading provider of building services, driven by a leadership team of experienced engineers with a proven track record in the industry. With a strong commitment to best practices and long-term client relationships, they deliver innovative solutions that align with clients’ evolving needs. Their focus is on keeping stakeholders informed and providing recommendations for continual improvements across their property portfolios.

The Opportunity
Our client is seeking a motivated and detail-oriented Contracts Administrator to support their operations in the building services space. This is an exciting opportunity to contribute to a dynamic team that works closely with internal departments and external clients, ensuring high service standards are consistently met.

Key Responsibilities

• Respond promptly to customer requests and provide clear, helpful feedback

• Coordinate emergency call-outs and support clients during urgent events

• Accurately log calls and ensure resolution within agreed service levels (SLAs)

• Manage maintenance schedules, reactive work orders, and service calls

• Issue planned preventative maintenance tasks and monitor contractor performanceKeep clients informed of progress on all works relative to SLAs

• Provide cross-functional administrative support when required

• Escalate risks and incidents to the Contract Manager for resolution

What We’re Looking For

• Proven experience in contract administration, facilities management, or a related field

• Strong communication and customer service skills

• Exceptional attention to detail and organisational abilities

• Ability to work autonomously and as part of a team

• Familiarity with CAFM (Computer-Aided Facility Management) systems

• Knowledge of the building services industry is highly regarded

• Degree in Business Administration or a related discipline preferred

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.