Job Title: Account Manager – Facilities Management
Location: London, W12 (West London)

We are currently seeking an experienced and dynamic Account Manager to join a leading global provider of integrated facilities management services. This is an exciting opportunity to manage a high-profile account with one of the UK’s most prestigious healthcare organizations, ensuring the delivery of exceptional facilities management services and maintaining strong client relationships in a fast-paced, complex environment.

Key Responsibilities:

• Act as the primary point of contact for the client, ensuring that all services are delivered to the highest standards and in line with contractual requirements.
• Oversee the day-to-day operations of the facilities management contract, managing the team to ensure efficient delivery of services across mechanical, electrical, and other building services.
• Develop and maintain strong client relationships, proactively identifying and addressing any concerns or service gaps.
• Ensure compliance with all health and safety regulations, contractual obligations, and service level agreements (SLAs).
• Prepare and manage the account budget, including forecasting, cost control, and identifying opportunities for cost savings and efficiency improvements.
• Drive continuous improvement within the account, implementing innovative solutions and ensuring high levels of customer satisfaction.
• Monitor and report on key performance indicators (KPIs) and contract performance to both the client and senior management.
• Lead regular meetings with the client to review contract performance, discuss service delivery, and manage any issues or opportunities for improvement.
• Oversee and support the implementation of any new projects, initiatives, or service enhancements within the account.

Requirements:

• Proven experience in managing facilities management accounts, ideally within a healthcare or large-scale corporate environment.
• Strong leadership and people management skills, with the ability to motivate and guide teams to achieve excellent service delivery.
• Strong client-facing skills with the ability to build and maintain effective relationships at all levels.
• Excellent financial management skills, including budget preparation, cost control, and reporting.
• A deep understanding of facilities management services, including mechanical, electrical, and building services systems.
• Knowledge of health and safety regulations and best practices within the facilities management industry.
• Strong communication and problem-solving skills, with the ability to manage multiple priorities and complex challenges.
• Relevant qualifications in facilities management, engineering, or a related field (e.g., HNC, HND, or equivalent).

Desirable:

• Experience within the healthcare sector or other critical environments is highly advantageous.
• Knowledge of contract management, service level agreements (SLAs), and performance metrics.
• Project management experience (e.g., Prince2, PMP) is beneficial.

Why Join Us?

• Competitive salary and benefits package.
• Opportunity to manage a high-profile account for one of the UK’s leading healthcare organizations.
• Career progression and development opportunities within a global company.
• A dynamic and collaborative work environment with a focus on delivering high-quality services.

If you are an experienced Account Manager with a passion for delivering exceptional facilities management services and managing key client accounts, we invite you to apply and take the next step in your career with us!