Technical Account Manager – Chiswick

Location: Chiswick
Position: Ongoing Temporary Role
Environment: Critical / High-Compliance Environment

We are seeking an experienced Technical Account Manager to support operations within a critical environment. This ongoing temporary position requires someone highly organised, technically astute, and confident managing client relationships, service delivery, and compliance within a fast-paced, high-risk setting.

Key Responsibilities

• Act as the primary point of contact for clients, ensuring strong communication and service delivery

• Oversee and coordinate planned and reactive maintenance activities across a critical environment

• Ensure compliance with all site procedures, health and safety standards, and operational protocols

• Review technical reports, performance data, and SLA/KPI metrics, escalating issues as needed

• Manage contractor activity, permits to work, and site access requirements

• Support senior management with operational updates and performance reviews

• Provide timely updates to stakeholders regarding maintenance activities, site status, and risks

Requirements

• Previous experience in a Technical Account Manager, Facilities Coordinator, or Building Services–focused role

• Background in a critical environment (data centres, healthcare, financial services, broadcast, etc.) highly desirable

• Strong technical understanding of building services, engineering systems, or FM processes

• Excellent communication skills and the ability to build trusted client relationships

• Strong organisational skills and the ability to manage multiple priorities

• Proficient in reporting, scheduling, and FM software/systems

Benefits

• Ongoing temporary position with long-term prospects

• Competitive hourly/daily rate

• Opportunity to work within a high-profile critical environment

• Supportive management team and structured working environment