Team Leader – Housing repairs and logistics
Location: Crawley (RH10 9XN)
Salary: £32,000 per annum
Sector: Social Housing Repairs & Maintenance
Employment Type: Full-time, Permanent

About the Opportunity
We are currently recruiting for an experienced and motivated Team Leader to join a growing team based in Crawley. This is a fantastic opportunity to play a key leadership role on an exciting new contract with a national housing provider.

The successful candidate will oversee the planning and logistics function for a busy repairs and maintenance service within the social housing sector. You will be responsible for leading a team of planners and customer service advisors to ensure the smooth, efficient, and customer-focused delivery of maintenance and repair works across a large housing portfolio.

Key Responsibilities

• Lead and manage the Planning Team, ensuring effective scheduling of responsive repairs, voids, and planned works.

• Oversee the daily allocation of jobs to operatives and contractors, ensuring all appointments are met in line with service level agreements (SLAs) and key performance indicators (KPIs).

• Support and guide Customer Solutions Advisors, including managing escalations and complex repair enquiries.

• Maintain oversight of call centre and team mailboxes, ensuring timely action and resolution of incoming requests.

• Monitor individual and team performance, carrying out reviews and implementing performance improvement measures as required.

• Act as the senior point of contact for operational queries, supporting both the team and the client relationship.

• Promote continuous improvement and ensure a high standard of service delivery at all times.

About You

• Experience in a planning, scheduling, or coordination role within housing, construction, or a maintenance-related field.

• Previous experience managing or supervising a team.

• Strong organisational and communication skills.

• Confident using scheduling software, housing management systems, and general IT tools.

• Ability to work under pressure and adapt quickly to changing demands.

Interested?
If you’re looking for your next step in social housing and want to be part of a forward-thinking and ambitious team, please apply with your CV or call Leah Seber at Build Recruitment