Customer Care Advisor

At Build Recruitment, we work exclusively with built environment specialists around the UK. 

Our client is looking for an experienced Customer Care Advisor with FM experience to join their team on Leeds on a temporary to permanent basis.

The successful candidate will work through our agency for the first 20 weeks on an hourly rate of £18.73PH (Umbrella) or £14.10PH (PAYE). You will then have the option to make your role permanent and the salary will be £27,000 per annum plus great benefits.

Monday to Friday in the office in Finsbury Road Building, Leeds University.

Please see the job description below and apply today if you are interested!

Job Description:

They are looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times! Ideally, you will have previous experience of working on an FM Helpdesk, with strong customer service skills:

– Delivering great customer service to their clients and contractors

– Building outstanding working relationships with their clients, contractors and other functions within the business

– Managing emails and phone calls

– Dealing with enquiries from clients and contractors

– Supporting clients and contractors with any queries

– Assigning jobs to contractors within an agreed time frame

– Chasing up jobs that have not been accepted/attended to

– Managing and updating business-critical issues daily

– Updating systems to ensure complete transparency

– Ensuring that maintenance work is processed in a timely manner

– Communicating with contractors daily, to minimise overdue work

– Challenging unnecessary call-outs and response times

– Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues

– Operating and being measured against business KPIs

– Demonstrating professionalism at all times

This particular position will involve the raising and administration of a high volume of quoted works so if that is a process you are familiar with then please apply!

To be successful you’ll need to be:

– Tenacious and results orientated

– IT literate

– Confident, efficient and reassuring on the phone

– Great at prioritising and multi-tasking

– Friendly and professional

– Looking for ways we can do things better

– Ambitious and keen to progress

Please email your CV to sam.white@buildrec.com or call 07309909895.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.