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We understand the importance of fostering positive connections with the communities you serve. Our Customer Service and Administration team will work with you to identify and hire passionate individuals, committed to making a positive impact, acting as a critical link between you and your customers.

  • Customer Service & Resident Liaison: We work with resident-facing organisations to find staff that build positive relationships, effectively address concerns, and ensure that residents feel heard and respected.
  • Social Value: We recruit passionate individuals to ensure that social value is delivered, with a focus on residents and the wider communities you serve.
  • Administration & Planning: Ensuring your maintenance operations run smoothly, we recruit organised staff to coordinate repairs and maintenance schedules and liaise positively with residents.

KEY ROLES:

  • Administrator
  • Call Handler
  • Community Liaison Manager
  • Complaints Handler
  • Customer Service Manager
  • Customer Service Officer
  • Data Analyst
  • Document Controller
  • Help Desk Administrator
  • Housing Officer
  • Personal Assistant
  • Planner
  • Receptionist
  • Repairs Planner
  • Resident Liaison Officer
  • Scheduler
  • Social Value Officer
  • Social Value Manager

OUR SERVICES:

Utilising our vast candidate network, sector-specific relationships and industry experience, we conduct detailed market research, confidential approaches, and employ detailed candidate shortlisting methods.

We comprehensively assess suitability prior to introduction to get it right first time, ensuring that only suitably qualified and experienced candidates are put forward. To achieve this, we focus on understanding organisational culture, priorities, and values, matching this with candidate competence, experience, and principles.

We have successfully delivered a wide range of contract mobilisation projects that have seen us provide a genuine end-to-end volume recruitment solution. This includes targeting specific skills shortages, to resourcing entire new divisions.

Taking time to understand your specific requirements, we will design a bespoke campaign to ensure contracts are resourced from day one.

With an extensive database of 105,000+ registered candidates supported by the ability to advertise vacancies across leading job boards, we can quickly and effectively respond to temporary recruitment requirements.

Employing a thorough screening and onboarding process combining skills matrices, interviewing, referencing, and compliance checks, we’ll find you the perfect worker; ready to go from day one.

Designed to efficiently onboard workers, we offer a temp-to-perm solution over a pre-agreed period. Our flexible approach provides the opportunity to assess candidate’s performance and cultural fit over time before offering a permanent contract.

Working in partnership with your recruitment, operational and HR teams, our volume campaign recruitment solutions are designed for organisations looking to recruit high volumes of staff within a defined time period.

Our extensive track record includes successfully delivering volume recruitment campaigns to support contract mobilisations, in-sourcing, and targeted recruitment drives.

Employing a structured recruitment process and offering administrative support throughout, we work in partnership with you. Our teams can manage any, or all, of the following; job descriptions, advertising, candidate selection, pre-screening, referencing, eligibility checks, onboarding, workload scheduling, and post-placement support.

We will work at scale to deliver the right people in the right jobs in the right locations to meet your deadlines.

Alliance MSP

In response to our clients’ temporary and permanent recruitment demands, we have developed a bespoke partnership model; Alliance MSP.

Our bespoke solution provides an efficient and effective service, supported by an account management team, measured via a suite of on-demand management information.