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Build Recruitment

Location: Loughton IG10
Salary: 24k-26k 

Contract: Temp to Perm

Hiring ASAP /£24k – £26k per annum /Available Positions: 1

Our Responsive Repairs division works alongside housing associations and local authorities up and down the country to provide essential maintenance services for residents in their properties – from repairing woodwork or faulty electrics to fixing taps or boilers – our teams are on hand to ensure we’re delivering a prompt and efficient service. The role of Planner / Scheduler is an essential part of the team – your role coordinates our mobile workforce to ensure jobs are booked with the relevant tradesperson in a timely manner and that we’re delivering excellent customer service to residents and leaseholders.

Day to Day:

  • Being the first point of contact for all tenants regarding any repair issues to their property or defects to the block • Diagnosing repairs accurately • Booking repair issues and appointments on the in-house system (Capita) • Liaising with engineers ensuring that they have all the relevant information and materials to successfully carry out the repair • Liaising with customers to advise of appointments or delays and updates on follow-on works • Planning / scheduling of work for both operative and sub-contractors as well as daily emergency work
  • Answer incoming calls with regards to repairs issues
  • Effective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs.
  • Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.
  • Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.
  • Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.
  • Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers
  • Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer’s needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.
  • Managing incoming repairs inbox and allocating repairs works appropriately
  • Scheduling work for operatives to attend properties and undertake works


To be a successful candidate, you will be a strong communicator with a great telephone manner and a genuine desire to help people on a daily basis. You will have good attention to detail and preferably have prior experience of working in a customer service environment, whether this is in a contact centre or face to face. The main thing is that you have a positive can-do attitude and are a great team player.

If you are interested in helping people and want to build your career in a thriving business, apply today.


  • Friendly environment to work in
  • Other benefits will be discussed

This is a great opportunity to join a busy, hard-working and friendly team based out of our office in Loughton. We’ll support you to ensure you’re in the best position to achieve in your role, and are offering a competitive salary and package for the right person, as well as being committed to your ongoing learning and development throughout your United Living career. Please apply today for immediate interview or contact Leah Seber at build recruitment.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

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Job Overview
Offered Salary
£24000 - £26000 / per year
Job Location
Loughton, Essex
Job Type
Job ID
Leah Seber
Phone: 07415138193