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Resident Liaison Officer

Resident Liaison Officer

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Build Recruitment


Resident Liaison Officer – Hammersmith and Fulham

We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating across the borough of Hammermsith and Fulham. The project is centred around disrepairs, voids and refugee properties. You will be a vital link between the site team, residents, and clients. You will be working on a disrepair and voids projects, so some knowledge of this will be useful.

Key Responsibilities:

  • Booking appointments and managing schedules.
  • Handling resident complaints and issues with professionalism and efficiency.
  • Maintaining property records and conducting validation and customer satisfaction surveys.
  • Facilitating communication between all stakeholders for a seamless project experience.
  • Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.


  • Previous experience as a Resident Liaison Officer (RLO) is essential. 1-2 years +
  • Occupied refurbishment knowledge is also desirable
  • Strong health and safety knowledge
  • Exceptional communication skills and ability to work collaboratively.
  • IT proficiency and adaptability to on-site operations.
  • Ability to work independently and as part of a team.
  • Strong interpersonal skills and a proactive attitude.
  • Ambitious, innovative, and self motivated
  • Driving license 

How to Apply:

If you possess the required experience and skills, please submit your CV today to be considered for this exciting opportunity.

For further details or similar roles, contact Lucy Van der Gucht at Build recruitment:


Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

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Job Overview
Offered Salary
£32000 - £38000 / per year
Job Type
Job ID